Frequently Asked Questions (FAQs)

Orders & Shipping

1. How do I place an order?
Placing an order is simple! Browse our collection, select the jewelry piece you love, add it to your cart, and proceed to checkout.

2. What are your shipping options?
We offer:

Standard Shipping: 5-7 business days (Flat rate: 150 PKR).
Expedited Shipping: 2-4 business days (Flat rate: 300 PKR).
Free shipping is available on orders above 5,000 PKR.

3. How can I track my order?
Once your order is shipped, we’ll email you a tracking number and a link to track your package.

Returns & Exchanges

4. What is your return policy?
We accept returns within 14 days of purchase. Items must be unused, in original packaging, and accompanied by proof of purchase. Custom or final-sale items are non-returnable.

5. Do you charge for returns?
Yes, a return shipping fee of 250 PKR applies and will be deducted from your refund. A 10% restocking fee is also applicable.

6. Can I exchange an item?
Exchanges are only offered for defective or damaged items. Please contact us at support@bejouleds.com to initiate an exchange.

Products & Care

7. Is your jewelry hypoallergenic?
Yes! All our jewelry is crafted from premium stainless steel, making it safe for sensitive skin.

8. Will my jewelry tarnish?
No, our stainless steel jewelry is tarnish-resistant, ensuring long-lasting shine with proper care.

9. How do I care for my jewelry?
To keep your jewelry looking its best:

Store it in a dry place.
Avoid contact with harsh chemicals, perfumes, and water.
Clean with a soft cloth when needed.

Payments

10. What payment methods do you accept?
We accept all major payment methods, including credit/debit cards, bank transfers, and mobile wallet payments.

11. Is my payment information secure?
Yes, we use secure encryption technology to ensure your payment details are safe.

Item added to your cart

Frequently Asked Questions (FAQs)

Orders & Shipping

Returns & Exchanges

Products & Care

Payments

Other Questions